About Us

Bab Al Nahr Freight Broker L.L.C: Trusted customs and freight services in Dubai.

Privacy Policy

BAB AL NAHR FREIGHT BROKER L.L.C website is owned by BAB AL NAHR FREIGHT BROKER L.L.C, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by BAB AL NAHR FREIGHT BROKER L.L.C, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using BAB AL NAHR FREIGHT BROKER L.L.C website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the BAB AL NAHR FREIGHT BROKER L.L.C, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may Contact to ：

WhatsApp online ：0521846368

Email：roaftech164@gmail.com

office：BLOCK I - 6I-SH，Saih Shuaib 2，Dubai Industrial

Here is a comprehensive set of website policies tailored for Bab Al Nahr Freight Broker L.L.C.

Since you are a service-based logistics and freight company rather than a retail store, these policies focus on liability, service fulfillment, and regulatory compliance rather than physical product returns.

1. Shipping & Delivery Policy

At Bab Al Nahr Freight Broker L.L.C, we facilitate the seamless movement of goods via sea and land.

• Service Execution: Delivery timelines are estimated based on the chosen route (Sea or Land) and are subject to carrier schedules, port clearances, and customs processing.

• Documentation: All shipments must be accompanied by accurate commercial invoices and packing lists. Delays caused by incorrect documentation are the responsibility of the shipper.

• Tracking: Clients will receive regular updates regarding the status of their cargo via their preferred communication channel (WhatsApp or Email).

• Customs Clearance: While we provide customs services, the client is responsible for all applicable duties, taxes, and regulatory fees imposed by the UAE or destination authorities.

2. Refund & Cancellation Policy

As a service provider, our refund policy is governed by the stage of the logistics process:

• Cancellations: If a booking is cancelled before the vehicle/container has been dispatched or the booking confirmed with the carrier, a full or partial refund may apply (minus administrative fees).

• Non-Refundable: Once cargo has been picked up, loaded, or customs documents have been filed, the service is considered "in-progress," and fees are non-refundable.

• Demurrage & Detention: Any additional charges incurred at ports or borders due to delays beyond our control are not eligible for refund and will be billed to the client.

3. Service Warranty & Liability

• Standard of Care: We warrant that all services (Freight, Land Transport, Customs) will be performed with reasonable skill and care in accordance with industry standards.

• Cargo Insurance: While we ensure the highest safety standards, our liability is limited. We strongly recommend that clients purchase comprehensive Cargo Insurance to cover loss or damage during transit.

• Claim Period: Any discrepancies or damage observed upon delivery must be reported in writing within 24–48 hours of receipt to initiate an investigation.

4. Website & Privacy Policy

By using our website and digital services, you agree to the following:

• Information Collection: We collect basic contact information (Name, Phone, Email) strictly for the purpose of providing quotes and managing your shipments.

• Data Security: Your data is handled securely and is never sold to third parties. We use it solely for operational communication.

• Accuracy: While we strive for accuracy, Bab Al Nahr Freight Broker L.L.C is not liable for typographical errors regarding rates or service availability on the website. Official quotes provided via email/WhatsApp take precedence.

Company Contact Details

For any inquiries regarding these policies, please contact us:

• Office: BLOCK I - 6I-SH, Saih Shuaib 2, Dubai Industrial

• WhatsApp: 0521846368

• Email: roaftech164@gmail.com